VIAVI Observer Expands End-User Experience Scoring and Problem Isolation to Cloud-Based Apps

Observer Apex and Observer Gigastor now available in AWS Marketplace to extend service visibility and accelerate cloud deployments

Chandler, Ariz., August 2, 2022 – Viavi Solutions Inc. (VIAVI) (NASDAQ: VIAV) today announced the latest update to its comprehensive network performance monitoring and diagnostics (NPMD) platform, Observer. Version 18.8 continues to build on the promise of simplified cloud monitoring with datacenter-like visibility, bringing two key capabilities to cloud-based applications and deployments – automated End-User Experience (EUE) scoring and problem domain isolation. The previously announced Observer 3D monitoring initiative introduced active testing for SaaS applications and now the primary components of the Observer platform have been optimized for fast, efficient cloud deployments.

End User Experience Scoring

Gain Comprehensive Cloud-to-On-Premises Service Visibility with End-User Experience Scoring Powered by Packets and Active Test


Observer EUE scoring (above) combines the unique insights of packet and active monitoring into a single, unified value for every network transaction. Adding metadata and enriched flow ensures every information technology (IT) stakeholder from network engineer to line of business owner gets the right view of network service health leading to fast troubleshooting when issues arise, across on-premises, hybrid and cloud.

VIAVI Observer Apex

Apex offers adaptability and visibility via multiple data sources: packets, metadata, enriched flow, and active monitoring. Organizations select those that fit their budgets, operational demands, and business needs.


As part of the update, the company announced that Observer Apex and Observer Gigastor, both integral to the performance and diagnostic capability of the Observer platform, will now also be available directly in AWS Marketplace, a digital catalog with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on Amazon Web Services (AWS). Organizations migrating their mission-critical applications to AWS services can now seamlessly extend their on-premise service visibility to AWS instances in the cloud.

In the most recent State of the Network survey from VIAVI, NetOps and SecOps teams highlighted their accelerating move to cloud-based hosting and the increasing pressure to maintain sufficient service awareness and deliver an exceptional EUE. The survey also revealed that emerging skills gaps and constrained budgets were adding to the pressure facing IT teams.

The latest Observer update together with AWS Marketplace availability means that current Observer customers – or those considering Observer as a solution – can be confident their service visibility should not be impaired as they continue with their cloud migration initiatives. IT teams can now easily deploy Observer across their entire hosting and IT service ecosystem, with easy-to-deploy Observer agents that can also be used for individual remote users or ad-hoc troubleshooting.

“At a time when businesses are accelerating the migration of mission-critical applications to the cloud, this release of Observer ensures they can easily maintain the service visibility they have come to expect from VIAVI,” said Chris Labac, Vice President and General Manager, Network Performance and Threat Solutions, VIAVI. “Our customers have been very clear that their network and service architectures will need to continue evolving in order to meet the needs of users and the competitive demands being placed on their business. They therefore need a simple way to extend Observer visibility, including EUE scoring, to cover on-premise, SaaS or AWS instances in the cloud. Observer 18.8 delivers just that.”


About VIAVI

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for communications service providers, enterprises, network equipment manufacturers, original equipment manufacturers, government and avionics. We help these customers harness the power of instruments, automation, intelligence and virtualization to Command the network. VIAVI is also a leader in light management solutions for the anti-counterfeiting, consumer electronics, industrial, government and automotive markets. Learn more about VIAVI at www.viavisolutions.com. Follow us on VIAVI Perspectives, LinkedIn, Twitter, YouTube and Facebook.


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