• Returns

    Returns

Customer Returns

If you wish to return an order, then before returning the goods, you must fill in an RMA request form, sign and return it using the fax number provided on the form. You can download the form by clicking on the link below.

Sol Distribution RMA Request Form

Once the form has been submitted, our returns department will contact you with an RMA number. Products must not be returned without a valid Sol Distribution RMA number. Please ensure all sections of this form are filled out and that it is signed, as this will assist in the efficient and timely processing of your RMA request.

Sol Distribution will issue an RMA number at it's own discretion. Should an RMA number be issued, Sol Distribution reserves the right at it's own discretion as per Sol Distribution's Terms & Conditions (see www.sol-distribution.co.uk.co.uk), to offer to repair the goods, offer a credit for the goods or supply a replacement of the Goods.

Any 'advance replacements' will be invoiced and if the product is not returned within 10 working days, this invoice will be due for payment. Please ensure all products are returned in their original packaging (including inner and outer boxes) along with any cables, manuals and other items. Please do not mark or write on the original packaging.

Products must be returned to Sol Distribution within 10 working days of the RMA number being issued. Products received without a valid Sol Distribution RMA number or outside of 10 working days or products not in their original packaging or products returned with marked packaging will be refused.

Please enclose a copy of your completed RMA form with the products and clearly mark the RMA number on the address label and send the products back to:

Sol Distribution RETURNS DEPARTMENT
Artillery Business Park
Park Hall
Oswestry
Shropshire
SY11 4AD

 

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